State Bank of India, SBI

Graduation degree in Engineering / IT or Computer Science from a recognized University.

Computer Science / IT graduates / post-graduation in IT related fields will be preferred

Exp. : 

• Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
• Deep knowledge of contact centre fundamentals, service excellence, and client management
• Excellent communication skills,
• Strong team management skills
• Knowledge of Digital deployment of applications through call centres
  Specific Skills:
• Advanced Microsoft Office, Advanced analytics, Statistics, LSS including Machine Learning (preferred)

Graduation degree in Engineering / IT or Computer Science from a recognized University.

Computer science / IT graduates / post-graduation in IT related fields will be preferred

 Exp. : 

• Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc
• Experienced in identifying process gaps and measuring Key Performance Indicator (KPI)
• Managing projects for customer journeys
• Designing customer journeys
• IT service Management workflow configurations
• Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
  Specific Skills:
• Advanced Microsoft Office Tools skills, Call Centre tools / technology (Preferred)

Graduate from a recognized University

Postgraduate in Human Resource Management will be Preferred.

Exp. : 

• Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)
• Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management
• Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)
• Strong team management skills
  Specific Skills:
• Advanced Microsoft Office Tools, Advanced analytics, Statistics, Call Centre tools / technology (Preferred)

Graduate from a recognized University

Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

Exp. : 

• Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
• Deep knowledge of contact centre fundamentals, service excellence, and client management
• Strong team management skills
• Data analysis
• Managing strong MIS / development of new Management Information System (MIS)
• Designing dashboards
• Troubleshooting
• IT service Management workflow configuration
  Specific Skills:
• Proficiency in Microsoft Office Tools and Call Centre tools / technology (Preferred)

Graduation degree in Engineering / IT or Computer Science from a recognized University.

Computer science / IT graduates / post-graduation in IT related fields will be preferred

Exp. : 

• Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
• Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc.
• Prior experience of Improving KPIs such as connect percentage, dial outs, etc.
• Strong team management and data driven skills
• Troubleshooting
• Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
  Specific Skills:
• Call Centre Operations, Call Centre tools / technology (Preferred)