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State Bank of India, SBI

Last Date - 04-05-2022
City / State - Mumbai , Maharashtra
Education - B.E/B.Tech, Post Graduate, MBA
Advt. No. - CRPD/SCO/2022-23/05
State Bank of India, SBI

State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis

 

Post Name Vice President & Head (Contact Centre Transformation)
No. of Vacancy 1
Educational Qualification

Graduation degree in Engineering / IT or Computer Science from a recognized University.

Computer Science / IT graduates / post-graduation in IT related fields will be preferred

Exp. : 

  • Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
  • Deep knowledge of contact centre fundamentals, service excellence, and client management
  • Excellent communication skills,
  • Strong team management skills
  • Knowledge of Digital deployment of applications through call centres
    Specific Skills:
  • Advanced Microsoft Office, Advanced analytics, Statistics, LSS including Machine Learning (preferred)
Age 50 yrs
Post Name Senior Special ExecutiveProgram Manager Contact Centre
No. of Vacancy 4
Educational Qualification

Graduation degree in Engineering / IT or Computer Science from a recognized University.

Computer science / IT graduates / post-graduation in IT related fields will be preferred

 Exp. : 

  • Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc
  • Experienced in identifying process gaps and measuring Key Performance Indicator (KPI)
  • Managing projects for customer journeys
  • Designing customer journeys
  • IT service Management workflow configurations
  • Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
    Specific Skills:
  • Advanced Microsoft Office Tools skills, Call Centre tools / technology (Preferred)
Age 35 yrs
Post Name Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)
No. of Vacancy 2
Educational Qualification

Graduate from a recognized University

Postgraduate in Human Resource Management will be Preferred.

Exp. : 

  • Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)
  • Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management
  • Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)
  • Strong team management skills
    Specific Skills:
  • Advanced Microsoft Office Tools, Advanced analytics, Statistics, Call Centre tools / technology (Preferred)
Age 40 yrs
Post Name Senior Special Executive Command Centre Manager
No. of Vacancy 3
Educational Qualification

Graduate from a recognized University

Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.

Exp. : 

  • Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
  • Deep knowledge of contact centre fundamentals, service excellence, and client management
  • Strong team management skills
  • Data analysis
  • Managing strong MIS / development of new Management Information System (MIS)
  • Designing dashboards
  • Troubleshooting
  • IT service Management workflow configuration
    Specific Skills:
  • Proficiency in Microsoft Office Tools and Call Centre tools / technology (Preferred)
Age 40 yrs
Post Name Senior Special Executive- Dialler Operations (Outbound)
No. of Vacancy 1
Educational Qualification

Graduation degree in Engineering / IT or Computer Science from a recognized University.

Computer science / IT graduates / post-graduation in IT related fields will be preferred

Exp. : 

  • Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
  • Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc.
  • Prior experience of Improving KPIs such as connect percentage, dial outs, etc.
  • Strong team management and data driven skills
  • Troubleshooting
  • Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
    Specific Skills:
  • Call Centre Operations, Call Centre tools / technology (Preferred)
Age 35 yrs

Place of Posting : Mumbai

Application fee : Application fees (Non-refundable): Rs 750/- ( Seven Hundred Fifty only) for General/ OBC/EWS candidates and NIL for SC/ST/PWD candidates.

How to Apply : Online Registration of Application and Online Payment of Fee: From 13.04.2022 To 04.05.2022

Candidates will be required to register themselves online through the link available on SBI website https://bank.sbi/web/careers and pay the application fee using Internet Banking/ Debit Card/ Credit Card etc.