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Insurance Regulatory and Development Authority of India, IRDA

Last Date - 25-02-2021
City / State - Madhapur , Hyderabad
Education - Graduate
Insurance Regulatory and Development Authority of India, IRDA

APPOINTMENT OF CONSULTANT FOR IRDAI GRIEVANCES CALL CENTRE (IGCC) ON CONTRACT BASIS

Post Name Consultant
Pay A retainer fee may ranger between Rs. 60,000/- and Rs. 75,000/- per month depending on the qualifications and experience. · Rs. 3000/- per month will be paid for local conveyance.
Educational Qualification

The candidates should be a Graduate and should possess minimum 2 years of experience in managing CRM operations. Qualified professionals with aforementioned minimum years of experience in CRM operation of Insurance companies may apply. Scale IV and above Officers retired from Public Sector Insurance Companies having the minimum experience of 2 years in managing CRM operations may apply.  The Authority reserves the right to relax any of the requirements for the candidates in deserving cases

Age Not above 62 years

Job Profile : IRDAI proposes to appoint a suitable person to work as Consultant on contract basis to oversee its Call Centre operations in addition to assisting the Authority with the periodical audit of the Call Centre from Technology (IVR-Interactive Voice Response system/ACD – Automatic Call Distribution/Line in queue/Manning workstations) and Process (Scripts/Service levels including Defective calls/Fatal errors/Exceptional calls) points of view.

The Consultant will be provided with Online Barging facility as well as access to Call Centre software including CRM (Customer Relationship Management) application to monitor quality of recorded/live calls/emails/scanned documents along with the Vendor’s Quality Analysis Team for appropriate data capture and efficient redressal of grievances of policyholders.

Tenure : The period of contract will be for one year renewable on yearly basis depending on continued need and subject to performance evaluation of the Consultants, however, the total period shall not exceed 3 years.

Mode of selection :  will be short-listing of eligible candidates followed by interview. Only the short-listed candidates will be called for interview

How to Apply - Candidates who satisfy the eligibility conditions may apply by submitting the application strictly in the format as in Annexure. Applications should be sent in a cover superscribing ‘APPLICATION FOR THE POST OF CONSULTANT FOR IGCC ON CONTRACT BASIS’ to The Executive Director (Gen), Insurance Regulatory and Development Authority of India, Survey No.115/1, Financial District, Nanakramguda, Hyderabad – 500 032. A scanned copy of the application may also be forwarded by email to hr@irdai.gov.in

Last date of receipt of filled in application: 25-02-2020 by 5 PM